FREQUENTLY ASKED QUESTIONS

ONESIE NATION USA

Welcome to The Nation! ♡

At Onesie Nation USA, we’re all about exclusive fashion, unforgettable experiences, and bringing women together. Whether you’re shopping our latest collections or attending one of our signature events, we’re here to make your experience as seamless as possible.

SHOPPING & ORDERS

How long does it take to process my order?

Our standard processing time is 7–15 business days, excluding weekends and holidays. During major sales, holidays, and collection launches, processing may take longer. Processing times do not include shipping transit times.

Can I change or cancel my order?

Please review your order carefully before completing checkout. If you need to request a change, contact us as soon as possible. Changes and cancellations are not guaranteed once processing begins. Any rights required by applicable law will be honored.

How do I know what size to order?

We recommend reviewing the size guide and product description before purchasing. Select ONU collections offer Average and Tall inseam options.

Will sold-out items be restocked?

Some ONU collections are limited edition and may not return once sold out. Follow @onesienationusa on Instagram for restock announcements and upcoming releases.

SHIPPING & DELIVERY

How will I know when my order ships?

Once your order ships, you’ll receive a confirmation email with tracking information.

What if my package is delayed or missing?

Please check your tracking information and contact the shipping carrier. If you need additional assistance, email our customer support team with your order number so we can help investigate.

What happens if my package is returned to ONU?

If a package is returned due to an incorrect address or unsuccessful delivery, additional shipping fees may apply. Our team will contact you regarding available options.

RETURNS & EXCHANGES

What is your return policy?

Due to the intimate nature of our bodysuits, onesies, and select apparel, these items are final sale, except where required by law or when merchandise arrives damaged, defective, or incorrect.

Can I exchange an item for another size?

We do not offer size exchanges on final-sale merchandise. Please review our size guide carefully before purchasing.

What if I receive a damaged or incorrect item?

Please email us within 7 calendar days of delivery whenever possible, including your order number and photographs of the issue. Our team will review your concern and arrange an appropriate resolution. This timeframe does not limit your legal rights.

PREORDERS & LIMITED COLLECTIONS

What is a preorder?

Preorders allow you to reserve exclusive ONU pieces before they’re ready to ship.

When will my preorder ship?

Estimated shipping dates are listed in the product description. Production or shipping delays may occasionally occur. If a significant delay arises, affected customers will be notified and provided with applicable options.

Are limited-edition collections restocked?

Not always! Many ONU collections are released in limited quantities. Once they’re gone, they may be gone for good.

ONU WELLNESS & SOCIAL CLUB EVENTS

What are ONU events?

ONU events are curated experiences designed to bring women together through wellness, creativity, new hobbies, social gatherings, and unforgettable moments.

From Pilates parties and themed experiences to creative workshops and special outings, we believe in making memories while enjoying life!

Do I have to be an ONU member to attend events?

No! Many ONU events are open to everyone unless specifically advertised as members-only.

What is included with my event ticket?

Each ONU event is unique. Depending on the experience, your ticket may include apparel, refreshments, gift bags, grip socks, supplies, and other special amenities.

Please review each event description for details.

Are ONU event tickets refundable?

All ONU event ticket sales are final and nonrefundable, except where required by applicable law.

Because our events require advance planning, venue reservations, instructors, and supplies, refunds are not provided for personal scheduling conflicts, changes of plans, or failure to attend.

Can I transfer my ticket to someone else?

Yes! Tickets may be transferred to another person when requested at least 72 hours before the scheduled event.

Please email us with your order number, event name, and the new attendee’s full name. Transfers are subject to verification and event restrictions.

Can I transfer my ticket to another ONU event?

Yes! Requests must be submitted at least 7 calendar days before your original event date.

Transfers are subject to availability and ONU approval. Any price difference for a higher-priced event must be paid before the transfer is confirmed.

Transfers to lower-priced events do not automatically qualify for a refund of the difference.

Only one event-to-event transfer is permitted per ticket. Additional restrictions may apply to tickets that include apparel or personalized items.

What if I miss the transfer deadline?

Late transfer requests may be considered at ONU’s discretion but cannot be guaranteed.

Can I attend an ONU event alone?

Absolutely! Many of our guests attend solo. Our events are designed to create a welcoming environment where women can enjoy new experiences and connect with others.

Will photos and videos be taken at ONU events?

Yes! Photography, video, and audio recording may take place during our events.

By purchasing a ticket and attending, you acknowledge that recording may occur. In accordance with our Event Ticket, Transfer & Media Policy and applicable consent requirements, ONU may use authorized event content featuring attendees on our website, social media platforms, newsletters, and promotional materials.

If you prefer not to appear in identifiable promotional footage, please notify our team before the event so we can discuss reasonable accommodations.

What happens if ONU cancels or reschedules an event?

If an event is rescheduled, attendees will be notified and provided with available options.

If ONU cancels an event, ticket holders will receive a refund or may voluntarily choose a credit or transfer to another event, as applicable.

When will I receive the event location?

Event details and arrival instructions will be provided in the event description or shared with registered attendees. For select private events, the full address may be released closer to the event date.

THE NATION SOCIAL & WELLNESS CLUB MEMBERSHIP

What is The Nation?

The Nation is our exclusive monthly Social & Wellness Club, designed for women who love discovering new hobbies, enjoying curated experiences, and making meaningful connections.

How much does membership cost?

Membership is $49.99 per month, with paid memberships beginning January 1, 2027.

What does membership include?

Your membership includes:

• One exclusive members-only experience every month
• 15% off ONU apparel
• Early access to select ONU events
• Birthday perks and special surprises
• Access to our private member community
• Exclusive gifts and additional perks

How can I become a founding member?

Join our FREE VIP waitlist for early access to founding membership registration.

Only 25 founding memberships will be available during our initial launch.

Joining the waitlist does not guarantee a membership.

Can I cancel my membership?

Membership cancellation procedures, billing terms, and effective cancellation dates will be disclosed before paid registration opens.

CUSTOMER SUPPORT

How can I contact ONU?

For assistance with orders, shipping, sizing, or event tickets, please email:

onesienationusa@gmail.com

Include your order number when contacting us about an existing purchase.

Can I contact customer service through Instagram?

For the fastest and most organized assistance with order-related concerns and event ticket transfers, please contact us by email rather than Instagram direct messages.

STILL HAVE QUESTIONS?

We’re always happy to assist!

Email: onesienationusa@gmail.com

Instagram: @onesienationusa

Website: www.onesienationusa.com

Thank you for being part of Onesie Nation USA.

More than apparel. More than events. A whole experience. ♡