ONESIE NATION USA

Shipping, Returns & Customer Care Policy

Thank you for shopping with Onesie Nation USA!

We take pride in creating unique, quality apparel and memorable experiences for our Nation. Please review our policies before completing your purchase.

Order Processing & Shipping

All orders are processed during regular business days, Monday through Friday, excluding holidays.

Standard processing may take 7–15 business days before shipment. During major sales, holidays, and collection launches, processing may take 15–20 business days.

Processing times do not include carrier transit times.

Once your order ships, you will receive a shipping confirmation with tracking information.

Preorder items follow the estimated shipping timeline listed in their individual product descriptions.

Final Sale Policy

Due to the intimate nature of our bodysuits, onesies, and select apparel, all sales of these items are final, except where required by law or when merchandise arrives defective, damaged, or incorrect.

We do not offer returns or exchanges for sizing preferences, changes of mind, or items that have been worn or used.

We strongly encourage customers to review our size guide before purchasing. Our team is happy to assist with sizing questions before checkout.

Damaged, Defective, or Incorrect Orders

Your satisfaction matters to us!

If you receive a damaged, defective, or incorrect item, please contact us at onesienationusa@gmail.com within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs when possible.

Our team will review your concern and arrange an appropriate resolution, such as a replacement or refund. ONU will cover reasonable return shipping costs when we have sent an incorrect or defective item that must be returned.

This reporting window does not limit any rights provided by applicable law.

Preorders & Limited-Edition Collections

Preorder items are specially produced or reserved for our customers.

Estimated shipping dates will be provided in the product description. These dates may change due to production or shipping delays.

If a significant delay occurs, we will notify affected customers and provide the options required by applicable law, including cancellation and a refund where applicable.

Limited-edition collections may not be restocked once sold out.

Order Changes & Cancellations

Please double-check your size, shipping address, and contact information before placing your order.

If you need to request a correction, contact us as soon as possible.

While we cannot guarantee changes once processing begins, we will do our best to assist when possible.

Cancellation rights required by applicable law remain unaffected.

Lost or Delayed Packages

Once your order ships, tracking details will be emailed to you.

If your package is delayed or marked delivered but cannot be located, please contact the carrier and notify our customer support team.

We will review available tracking information and assist with an appropriate investigation. Claims will be handled according to applicable law and the circumstances of the shipment.

Customer Care & Respect

At Onesie Nation USA, we believe in respectful communication and exceptional customer care.

We are committed to treating our customers professionally and ask that all communications with our team remain respectful.

Threats, harassment, or abusive conduct may result in restrictions on future purchases. Any outstanding orders, refunds, or legal obligations will still be handled appropriately.

Contact Us

For order questions, sizing assistance, or customer service, please email:

onesienationusa@gmail.com

Please include your order number when contacting us about an existing purchase.

Thank you for supporting Onesie Nation USA.

ONESIE NATION USA

Event Ticket, Transfer & Media Policy

At Onesie Nation USA (ONU), we take pride in creating thoughtfully curated events, memorable experiences, and a welcoming community. Please review this policy before purchasing a ticket.

1. All Event Ticket Sales Are Final

All event ticket sales are final and nonrefundable, except where a refund or other remedy is required by applicable law.

Due to the advance planning, venue reservations, instructor bookings, supplies, and personalized experiences involved in our events, we do not offer refunds for cancellations, scheduling conflicts, changes of plans, or failure to attend.

By purchasing a ticket, you acknowledge and agree to this Event Ticket, Transfer & Media Policy.

2. Ticket Transfers to Another Person

We understand that plans can change. If you are unable to attend, you may request to transfer your ticket to another person.

• Transfer requests must be submitted at least 72 hours before the scheduled event.
• Requests must be emailed to our customer service team and include the original purchaser’s name, order number, and the new attendee’s full name.
• Transfers are subject to verification and any applicable event restrictions.
• Tickets may not be resold for profit without ONU’s prior written permission.
• The original purchaser remains responsible for ensuring that the new attendee is aware of and agrees to all applicable ONU policies.

Requests submitted after the deadline may be considered at ONU’s discretion but are not guaranteed.

3. Ticket Transfers to Another ONU Event

If you cannot attend your originally scheduled event, you may request to transfer your ticket to another upcoming ONU event.

• Requests must be submitted at least 7 calendar days before the original event date.
• Transfers are subject to availability and ONU approval.
• Any difference in ticket price must be paid before the transfer is confirmed.
• Transfers to lower-priced events do not automatically qualify for a refund of the difference.
• Event transfers are limited to one transfer per ticket.
• Tickets that include apparel, customized items, supplies, or other event-specific merchandise may have additional restrictions once those items have been ordered, prepared, or personalized.

Requests submitted after the deadline may be considered at ONU’s discretion but are not guaranteed.

4. Photography, Video & Media Consent

Please be advised that photography, video recording, audio recording, and other media capture may take place during ONU events.

By purchasing a ticket and attending an ONU event, you acknowledge that you may be photographed, filmed, or recorded.

You grant Onesie Nation USA permission to use photographs, videos, audio recordings, and other event media featuring your image, likeness, or voice for lawful business, promotional, advertising, and marketing purposes, including:

• The Onesie Nation USA website
• Instagram, TikTok, Facebook, and other social media platforms
• Email newsletters and promotional campaigns
• Event recaps and announcements
• Advertisements and future marketing materials

This permission is granted without additional compensation unless otherwise agreed to in writing.

If you prefer not to appear in identifiable promotional footage, please notify our team before the event so we can discuss reasonable accommodations. We will make reasonable efforts to honor such requests, but we cannot guarantee that you will not appear in incidental background footage or recordings captured during the event.

For attendees under the age of 18, permission must be provided by a parent or legal guardian.

5. Event Changes, Cancellations & Rescheduling

ONU reserves the right to make reasonable adjustments to event schedules, instructors, vendors, locations, activities, or other event details when necessary.

If ONU reschedules an event, ticket holders will be notified and provided with available options.

If ONU cancels an event, ticket holders will receive a refund or may voluntarily choose a credit or transfer to another event, as applicable.

This policy does not limit any rights or remedies required by applicable law.

6. Checkout Acknowledgment

By completing your ticket purchase, you acknowledge that you have read, understood, and agreed to this Event Ticket, Transfer & Media Policy.

Where available, ONU may also provide a separate media-consent checkbox during checkout. Completing that checkbox confirms your consent to the photography, video, audio, and media-use terms described in this policy.

7. Contact & Transfer Requests

All event-related requests must be submitted by email.

Email: onesienationusa@gmail.com

Subject Line: ONU Event Ticket Transfer Request

Please include your order number, event name, event date, original purchaser’s name, and the requested change.

We appreciate your understanding and cooperation as we continue creating unforgettable experiences for The Nation.

With love,
The Onesie Nation USA Team 💗